Tour enquiry and booking terms
These terms explain how Astralis Escape presents tour information, handles manual availability checks, confirms final quotes, and manages cancellations, rescheduling and operator changes.
Website information and manual confirmation
Tour information on this website is provided for enquiry and comparison. Availability is not shown in real time, and submitting an enquiry does not confirm a booking.
The website shows published MYR reference prices; an advisor manually confirms the date, number of guests and selected package, as well as availability and the final quote.
Offline payment after the quote
Payment instructions are provided privately by an advisor after the final quote is confirmed. This website does not process or collect payments.
Package boundaries
Inclusions, extras, age rules and transfer arrangements follow the selected package. The advisor confirms the applicable facts in the final quote and notice.
Cancellations and rescheduling
You may cancel at least 72 hours before departure for a full refund. Cancellations made less than 72 hours before departure, late arrivals and no-shows are non-refundable.
Rescheduling is subject to availability and the operator’s arrangements. A new date is not confirmed until approved by the advisor.
Weather, sea conditions and operator changes
Operators may adjust the time or route of an activity for weather, tides, sea conditions or operational safety. If the operator cancels, the advisor can coordinate a reschedule or refund.
Activities generally operate in rain; the operator decides whether a safety or operational cancellation is needed.
Late arrival and participant details
Late guests may need to pay for a separate speedboat and may miss part of the activity. Missed portions cannot be refunded or compensated.
Guests must provide correct participant-list information and arrive as stated in the final notice.