Tour enquiry and booking terms
These terms apply to tour advice and booking assistance provided by Astralis Escape Enterprise, trading as Astralis Escape (“we”, “us”).
1. Scope of services
We provide advice on Langkawi activities, package comparisons and booking assistance, and coordinate the associated arrangements. The relevant operators deliver boat trips, transfers and activities.
2. Booking confirmation
A booking requires our express confirmation of the activity date, party size, package, price and payment arrangements. Browsing the website, saving an itinerary or sending an enquiry does not confirm a booking.
Duration, inclusions, additional charges, age rules and transfers follow the selected package description and booking confirmation. Please check any discrepancies with us before paying.
3. Prices and payment
The booking price and additional charges are based on the confirmed package and party size. Once the trip details are agreed, we will provide payment instructions. This website does not process payments directly.
4. Cancellations and rescheduling
Pulau Payar: cancel at least 5 days before departure for a full refund. Cancellations with less than 5 days’ notice incur the full charge and are non-refundable.
Other tours, including private boat charters: cancel at least 72 hours before departure for a full refund. Cancellations made less than 72 hours before departure, late arrivals and no-shows are non-refundable.
Submit cancellation or rescheduling requests through WhatsApp or WeChat. Rescheduling is subject to availability, the operator’s arrangements and our confirmation.
5. Weather and operational changes
Operators may adjust activity times or routes for weather, tides, sea conditions, safety or operational needs. Activities generally operate in rain; the operator decides whether changes or cancellation are needed. If an operator cancels, we will assist in coordinating rescheduling or a refund.
6. Participation and meeting arrangements
Provide accurate participant details and arrive at the meeting time and place in the final notice. Late arrival may prevent participation or cause you to miss part of the activity.
Participants must meet the activity’s age, capacity and safety requirements and follow the operator’s instructions. If any circumstances may affect safe participation, contact us before paying to confirm eligibility.
7. Resolving issues and refunds
For booking or activity issues, contact us through WhatsApp or WeChat with your booking details and the relevant circumstances. We will check the records and coordinate with the operator. Eligible refunds follow the actual payment method and confirmed arrangements; we will explain the method and progress.
8. Statutory rights
These terms do not limit or exclude any rights under applicable law that cannot be limited or excluded.